Following is a small sample of some of the key menus and reports from the CCA
system.
Customer Corrective Action (CCA) Main Menu
New CCA Data Entry Form
Used
to enter all information regarding a New CCA request
CCA Update Form
Used
to track changes and status as well as closure information.
CCA Form
The
CCA form can be printed or emailed. This form is also attached to email reminders.
Your logo and address are added to the upper left of the form from the data you
enter in data maintenance.
CCA Reports
Reports
to cover all CCA activities.
CCA Status
Status
summary of CCAs detail activity as well as aging.
CCA Open Report
Other Reports
